return policy

return policy

Return process for Hi Shop overseas purchases

1.Products purchased overseas currently only provide return services, and do not support exchange services for the time being. Affected by the new crown epidemic, Hi Shop's global return and pick-up service will be delayed. After recovery, the logistics company will come to pick up the goods as soon as possible。

2.Select the number of items to return and the reason for the return。

3.Confirm the return method and pick-up address: The system will prompt you with the return shipping fee you need to pay according to the return reason you selected, and calculate the estimated total refund. After confirming that it is correct, click the submit button to enter the return application process。

4.Submit customs clearance information: All returned overseas purchases need to be returned to Hi Shop's overseas warehouse. According to the customs clearance requirements of the international customs, you need to provide valid ID card information for customs clearance. Hi Shop's authorized carrier ECM will notify you by email or SMS within 24 hours after you successfully submit the return application to upload customs clearance information on ECM official website。

5.Agreed pick-up time: After receiving accurate and effective customs clearance information, E-Keman will entrust the delivery staff to contact you through the mobile phone number you provided, and arrange the pick-up time. At that time, please keep your phone open。

6.Prepare the return package: Before the courier comes to pick up the goods, please put the returned goods in the packing box or bag. Note: The courier does not provide any product packaging services。

7.Return shipping deduction: You don’t need to pay any return shipping when the courier picks up your order. Note: If you return the product due to non-quality reasons, you will need to bear the international return fee, which will be deducted directly from your product refund。

8.Waiting for the refund: After the express pick-up is successful, you will need about 15-30 days to receive the refund, and the refund will be refunded to your original payment account. The average time for returned goods to be shipped back to Hi Shop's overseas warehouse is 15 working days. The average refund processing time is 3-10 working days (from the time Hi Shop overseas warehouse receives the product and confirms that the product complies with the return policy and the refund can be arranged)。